Shipping policy

Nola Cigars Shipping Policy

Effective Date: 11/17/2023

At Nola Cigars, we strive to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping of our premium cigar products.

1. Order Processing:

  • Orders are typically processed within 1-2 business days of receiving payment and verification. Business days are Monday through Friday, excluding holidays.

2. Shipping Methods:

  • We offer standard and expedited shipping options during the checkout process.

  • Shipping rates and delivery times are calculated based on the destination, shipping method selected, and the weight of the items in your order.

3. Domestic and International Shipping:

  • We provide shipping services to both domestic and international destinations.

  • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.

4. Shipping Rates and Estimates:

  • Shipping rates are determined by the selected shipping method and the destination.

  • Estimated delivery times are provided during the checkout process but are subject to carrier delays.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on our website.

6. Shipping Restrictions:

  • Due to legal restrictions, we may be unable to ship our products to certain locations. It is the responsibility of the customer to be aware of and comply with their local laws and regulations regarding the import of tobacco products.

7. Undeliverable Packages:

  • If a package is returned to us as undeliverable due to an incorrect address provided by the customer or if the package is refused, the customer will be responsible for the return shipping costs and any additional fees incurred.

8. Shipping Delays:

  • While we strive to meet our estimated delivery times, shipping delays may occur due to factors beyond our control, such as weather, customs processing, or carrier disruptions.

9. Holiday Shipping:

  • During peak seasons and holidays, shipping carriers may experience higher volumes, leading to potential delays. We recommend placing orders in advance to ensure timely delivery.

10. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact our Customer Service team at smoke@nolacigars.com.

By placing an order with Nola Cigars, you agree to the terms outlined in this Shipping Policy.

Thank you for choosing Nola Cigars. We appreciate your business and are dedicated to providing you with a satisfying shopping experience.